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Quality Awards

QA-2 - Understanding and Operationalizing the Performance Framework for SNF/AL

Tuesday, October 3, 2023
3:00 PM – 4:00 PM MT
Location: Mile High Ballroom 2B/3B
Disclosure(s):
Tammy Q. Kelly, PT, LNHA, RAC-CT, RAC-CTA: No financial relationships to disclose
Pamela L. Truscott, DNP/HSL, MSN/Ed, RN, QCP, DNS-CT, RAC-CT, CDP: No financial relationships to disclose
Session will include an overview of the integrated Performance Excellence model for SNF/ALF based on the Baldrige for Health Care Criteria and Quality Award Criteria. Participants will receive concept overview of Performance Improvement and Performance Excellence framework specific to SNFs/ALF and how these core concepts and foundations align with QAPI and facility performance improvement processes. Participants will learn how to assess their center's current status and readiness for starting the Quality Award journey.

Learning Objectives:

  • List key definitions of the Baldrige Healthcare Performance Excellence framework.
  • Identify the Core Values of High Performing Organizations (HPO) and characteristics of Effective Leaders from HPOs.
  • Describe how the framework aligns with skilled nursing facility/assisted living operations and regulations.
  • Reconstruct the framework into a skilled nursing facility/assisted living business and leadership model.
  • Discuss the alignment of the Performance Excellence Criteria and the AHCA/NCAL Quality Award Program.