WS-6 - Leadership Development to Build Trust and Achieve Better Outcomes

Wednesday, October 4, 2023

8:00 AM – 9:00 AM MT

Location: 205/207

Speaker(s)

Courtney Bishnoi, BA

Vice President of Quality & Regulatory Programs
AHCA/NCAL
Washington, DC, United States
Jerald Cosey, BA, HFA, CNA

Healthcare Speaker & Operational Leadership Development Director
American Senior Communities
Carmel, Indiana, United States
David Gifford, MD, MPH

Chief Medical Officer
AHCA/NCAL
Washington, DC, United States
Kayla Drew-Ann Stocks

Manager, Federal Grants
AHCA/NCAL
Washington, DC, United States

PDF

Disclosure(s):

Courtney Bishnoi, BA: No financial relationships to disclose

Jerald Cosey, BA, HFA, CNA: No financial relationships to disclose

David Gifford, MD, MPH: No financial relationships to disclose

Kayla Drew-Ann Stocks: No financial relationships to disclose

Trust between staff and management has been eroded in many long-term care organizations due to mandates, constantly changing guidance and overall burnout and trauma. Research shows that the erosion of trust negatively affects patient quality, patient safety and staff well-being. As leaders in long term care, we can build a foundation of trust with our staff to improve outcomes and prepare our organizations for future challenges. Based on the science and art of trust building, this session will provide you an opportunity to learn and practice innovative methods to rebuild trust with staff and develop a culture of safety and wellbeing.

Learning Objectives:

Describe what trust is and why it matters in long-term care.
Identify the three key drivers of trust.
Identify your own potential trust "wobbles" and how to overcome them.
Deploy three strategies/practices to build trust with staff.