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Delivering Solutions 23, the AHCA/NCAL Convention & Expo, will be hosted at the Colorado Convention Center in Denver, CO. Below are some frequently asked questions and what’s new this year.
Be sure to check this website regularly prior to the convention for updates on education sessions, Expo Hall, networking opportunities, and more.
What are the AHCA/NCAL Convention & Expo, Delivering Solutions 23, dates and what can I expect?
Delivering Solutions 23 will be held at the Colorado Convention Center in Denver, CO. The event dates are October 1-4, 2023. During these dates, registrants can attend education sessions, visit the Expo Hall, network with industry professionals, and attend special events, such as the first-ever Mile High Jamboree.
What are your health and safety protocols COVID-19?
With health and safety remaining a priority for our attendees, we ask that the following be observed:
Up to date with current vaccines is preferred for all registered attendees.
Masks are worn at the discretion of the attendees.
Do not travel if you experience COVID-19 symptoms or test positive for COVID-19 in the last 10 days before a meeting or event.
If you have had a high-risk exposure 10 days before a meeting or event, you should wear a mask for 10 days following the exposure and not participate in indoor activities where you may need to remove your mask (e.g. dining, drinking, coffee, etc.). High-risk exposure at work does not count if appropriate PPE was used during resident care.
Follow all state, local, and private business health and safety measures in place.
If you experience symptoms or are exposed while onsite, please self-quarantine in your hotel room and contact AHCA/NCAL staff (meetings@ahca.org) for a test kit.
Where can I see a Convention & Expo Event Schedule?
Visit the Event Schedule.
Will continuing education credits be available?
Yes, up to 14.25 continuing education credits (CEs) are available to in-person registrants who attend Delivering Solutions 23 at the Colorado Convention Center in Denver. Nursing education CEs will also be available. For more information, please visit the Education General Information page.
How will in-person session seating and scanning work?
AHCA/NCAL does not pre-register for individual sessions. We try very hard to ensure there are seats for anyone interested in attending a session. There may be times when a session will run out of available seats. If a session becomes full, attendees will be directed to one of the overflow session rooms. It is also helpful to choose an alternate session to attend, just in case. For session scanning, AHCA/NCAL uses RFID to track session attendance. There will not be scanners at the door. Please have your badge visible (not tucked into your bags or pockets). Your badge will be read EACH time you enter or EXIT a session. In compliance with our accreditation partners, attendees will earn associated CEUs for sessions they attended for 80% or more of the allotted session time. IMPORTANT: Every time you enter/exit a session room, your badge is scanned. Leaving sessions multiple times or for long periods of time deducts from your time in the session. CEs will not be awarded based on the time in and time out scans. If your cumulative time in session is less than 80%, no CEs will be awarded.
How will CE credits and contact hour reporting work?
AHCA/NCAL will need at least 30 business days to compile and process all scan data. Once the data is compiled, all attendees will be e-mailed a CE certificate to the e-mail address used at registration. Certificate questions should be directed to Becca Colbert. Session attendance for administrators will be reported to NAB using their NAB Registry ID. Failure to provide your NAB Registry ID when you register may cause a delay in your receiving credits. Nursing contact hours will be reported to the ANCC. All other professions will need to self-report attendance with their convention certificate.
Will food be provided?
AHCA/NCAL provides lunch to all attendees on Monday and Tuesday inside the Expo Hall. New this year, and included with your registration, the Mile High Jamboree will have heavy hors d'oeuvres and an open beer and wine bar. Coffee, breakfast, snacks, and dinners are on your own.
Will coffee be available for attendees?
AHCA/NCAL does not provide coffee breaks. Coffee is available to purchase at kiosks in the Colorado Convention Center, hotel coffee shops, and local restaurants.
What’s the weather going to be like?
October weather in Denver has an average high in the mid-60s and a low in the mid-30s. Session rooms can range from chilly to warm, and adjusting room temperatures takes time. Pack for layers and comfort.
Is Denver really a mile high?
Yes it is! Check out these high-altitude tips here.
Can I rent a wheelchair or scooter?
Wheelchairs and scooters are available for onsite pickup at the Colorado Convention Center UPS Store. Please call for reservations: 720.749.3956.
Is parking available at the Colorado Convention Center?
Yes, please see all the details here.
What are the registration rates, and how do I register?
For more information on registration rates and how to register, please visit the Registration pages. Note that Convention Management Resources (CMR) is the official and exclusive registration partner for Delivering Solutions 23, the AHCA/NCAL Convention & Expo. No other organization or company is authorized to provide registration services for this event.
What are the hotel rates and how do I make a reservation?
Convention Management Resources (CMR) is the official and exclusive housing partner for Delivering Solutions 23, the AHCA/NCAL Convention & Expo. No other organization or company is authorized to provide registered attendees with housing in our hotels. To secure your housing, you must first register for Delivering Solutions 23. When you register online, you can also secure housing at the same time. Staying within the official AHCA/NCAL housing block will result in registration fees that are discounted by $100 (some exclusions apply). If attendees book housing in the official AHCA/NCAL housing block, later cancel their reservation but remain registered, the additional $100 registration fee will automatically be charged.
Can I register when I arrive?
On-site registration opens at 6:30 AM on Sunday, October 1, and remains open through Wednesday, October 4. Badges are required to gain access to all sessions and the Expo Hall, so plan ahead and avoid the line.
What does my registration fee include?
I am a current member, but when I try to register, my member status is not recognized. What do I do?
For your member status to be recognized, make sure you enter the same e-mail address in the registration form as you use in your AHCA/NCAL membership profile. If you are unable to identify the e-mail with which your account is associated, please contact AHCA/NCAL Registration & Hotel Support Center or call (866) 227-1876 (US & Canada).
Can someone else register another person or multiple attendees at once?
Yes, if they can provide all the required information and payment.
What is the cancellation/refund/substitution policy?
Cancellations & refunds for Registration will be accepted until September 14, with a full refund minus a $75 processing fee. Registration cancellations received after September 15, 2023, will not be refunded.
No-shows will not receive a refund. All substitutions and cancellation requests must be submitted in writing via the AHCA/NCAL Registration & Hotel Support Center or via Fax: (415) 293-4743. Refunds will be processed within one week of the request. AHCA/NCAL is not responsible for airfare, hotel, or other costs incurred by participants in the event of program or registration cancellation.