PAC-2 - Strategic Planning for Effective Referral Partner Relationships

The purpose of this course is to create a strategically planned approach toward building a collaborative relationship with your referral sources for steady census growth. By utilizing post-acute data, patient survey results, and market data analytics, facilities can develop a transparent, measurable change in the customer experience and referral partnerships. This course will provide a better understanding of how your quality measures and customer surveys can affect your partnerships with ACOs, VBP, and Managed Care models and how to leverage this data to build a solid foundation with the hospitals and physicians. The course will provide ways to improve the quality of the patient experience by tracking trends to perform root cause analysis for improvement of care. The course will also provide a better understanding of analyzing data to meet the needs of the current market and ways to impactfully market your facility with purposeful strategic planning.