COO Nexion Health Management, Inc. Auburndale, Florida, United States
Disclosure(s):
Chris Magleby, BA: Pinnacle Quality Insight: Ownership Interest (Ongoing)
Meera Riner, OT, MHL: No financial relationships to disclose
Our residents and patients are at the core of what we do every day. This session presented by Pinnacle CEO Chris Magleby and Meera Riner, COO of Nexion Health will shed light on the value of measuring customer satisfaction and analyzing those results to deliver care that not only meets but exceeds your customers’ expectations. The presenters will also review the findings of a joint study by Pinnacle Quality Insight and AHCA highlighting a correlation between national quality awards and improved satisfaction amongst senior care employees and customers.
Learning Objectives:
Discuss the value of measuring and analyzing customer satisfaction.
Discover why implementing processes to qualify for awards enhances employee purpose and performance.
Explain how celebrating awards sustains employee performance and trickles down to your customers.
Compare satisfaction ratings the year before, during, and after winning awards.
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